Staff Member: Tim Pleasant

Great experience. Everyone was very professional and pleasant. Made you feel right at home. The vehicle was exactly the caliber they claimed it was. First spoke to sales person on the phone. He was very helpful in assisting me over the phone providing me with all the information I needed to make a decision to travel a long distance to want to purchase my truck. Would definitely keep them in mind when searching for another vehicle. Overall great sales experience. Awesome truck. Would highly recommend buying your next vehicle here.

Staff Member: Tim Pleasant

Excellent customer service! Very personable, patient and ready to serve! Tim went above and beyond to meet my request but also attentive to the specific needs! He extended himself to be convenient and delivered my paperwork and car after hours! That’s the type of customers that causes us to return! Thanks TIM!

Go and buy a car from Craig and his team at University North. I have purchased 3 different vehicles from them and each time the process went smooth and the customer service was spectacular. Bruce and Tim have been our salesmen and they are very knowledgeable about the vehicles. They have lots of patience and treat you right. Buying a vehicle from University North is as easy as it gets.

Excellent and helpful service from William Bradford

I needed to replace my 2012 Prius and wanted an AWD hybrid. David Harrington at University North told me about the new 2020 Ford Escape and thought it would meet all of my wishes and needs. David was absolutely right. I have already put 10,000 miles on the Escape, get over 40 mpg fuel efficiency and every ride has the feel of being in a luxury sedan. Plus, I can get lots of cargo inside and the car basically drives itself. I highly highly recommend David Harrington for your next car purchase. He is knowledgeable and wonderful to work with. He knows the pros and cons of each vehicle and how to match those to his customer's needs. Go to University North and request David Harrington.

Recently, I purchased a 2020 F-150 Lariat. When I began my search for a replacement of my truck; things looked pretty dim. All I can say is that i had a good team working with me and fighting of me!! Bob Snyder and Stephone White put their gloves on and joined the fight with me to overcome some pretty tough obstacles. Needless to say, I came out the winner! I have taught customer service in a management position! I have very high standards. Needless to say, they past the test... Give them a try.. you won't regret it!!

From the get-go you could tell John wanted to make sure the customer was happy with the deal. He went over and above to ensure I was comfortable with the process, and understood every aspect of the transaction. It also helps that he is personable and patient, answering all questions with solid answers. When I left the dealership I felt it was a win for both of us, and that makes it a great purchase! John is a good guy and valuable asset to your organization - I highly recommend a promotion and raise! PS He is a great American as well!

This is my fourth vehicle from University Ford North Durham and working with David Harrington. Each time he’s met my standards and found exactly what we needed at the price we wanted. Needless to say when I need another vehicle University Ford North is the I will go to.

Let me start off by saying that yes, if you show up to this dealership, within 2 min, someone is going to come and great you out in the lot and thats not a bad thing!! Especially when they dont pressure you or make you uncomfortable. I went to look at a white 2016 F150 with a 3.5 ecoboost and a 10 speed to test drive to see how it drove. When I showed up, the truck I wanted to look at was actually being driven off the lot. Jordan Graham met me out in the lot and showed me the red one that they had on the lot that matched the transmission and engine type I wanted. He let me test drive the truck no problem and didnt pressure me into a buy. That being said, theyre a car dealership, theyre always going to try and sell you a car because....thats what they do!!!. If your not serious about buying, dont waste their time. If your serious about buying, this is definitely the place to go. Talk to my man Jordan and him and Craig will get you the best deal they can. The finance manager Stefone is a proud State fan with a wonderful family who again isnt into pressuring anyone into something that they cant afford. All that being said, made a deal with them and am loving the truck, when my wife is in the market for a new car, we are definitely looking to see what Jordan and Craig have to see if we can go 2 for 2 on a great deal!

I can't say enough about this dealership going above and beyond in their willingness to satisfy the customer. After finding a vehicle in which we were interested, we started a three hour drive to University North Ford. This was on Saturday and we didn't realize the dealership closed early. We called to make sure the truck was still available and Tim Pleasant assured us that it was and he would wait on us. Long story short, this was the truck for us. Tim stayed over and went over details, took the time to set up the phone pairing, and made us feel special as customers. Stephon White is a pleasure to do business with as well. I know there are mega dealerships and we drove by quite a few on the way up to Durham, but if you want down-home exceptional sales interaction, the trip to University North Ford is worth the time and drive.